How to Handle Criticism and Negative Opinions on the Internet
Despite being something very common, the usual thing is that, when we receive criticism, we do not know how to fit it well. And this is something that has also happened to me, although in social networks, I only share and you see the beautiful part of my business.
Therefore, in this somewhat more personal post, I share my point of view regarding the management of criticism on social networks, and on the Internet in general. Well, I am one of those who thinks that I will not stop sharing content simply because there are people who do not like what I post or are rude (and I imagine that you do not either).
How to Face Criticism and Deal with Trolls
The first thing we must accept is that we must avoid at all costs being a negative person or vulnerable to criticism and negative opinions.
Open Your Mind and Listen Actively
Everyone has the right to express their opinion, as long as it is politely. Only when that happens, do my team, and I put in the time and energy to help that person.
Realistically: We’re not perfect, and we can’t expect to be liked by everyone. There are many other points of view besides ours.
Also, keep in mind that the fact of receiving a lot of criticism shows that you or your business have achieved great visibility, and that is still a positive thing as indicated by comrade web agency.
Thus, in the face of criticism, the first thing you have to do is believe in yourself and change your mindset (which I mention as the last tip of this post). Only then will you be able to assimilate them properly.
Distinguish between constructive criticism and mere offences
Once you have listened, and before spending one more minute of your time, stop to analyze what is the nature and intention of the criticism you are receiving. Is it a troll, or is it based on a compelling reason?
When the criticisms are offensive, issued for no other purpose than to offend, with a disrespectful tone or accompanied by insults, my recommendation is not to give them room for more conversation.
However, many other criticisms can be constructive and may even help improve many aspects of your business.
In this sense, I have learned over the years that offensive criticism and verbal abuse usually come from trolls and people who demand more than what we give for free, and instead when someone pays you their attitude is very different.
For example: When a client leaves you constructive criticism that is when you should pay special attention, because we are talking about someone who has hired your services and, therefore, has grounds for it.
My advice here is that you anticipate these possible problems and before your delivery deadline, discuss the situation with your client, always with the predisposition to improve and solve any possible inconvenience.